Account and License

Why choose Easystair?

Easystair offers a simple and accessible staircase design solution for an unbeatable price.

You benefit from an online software accessible everywhere without installation.

Who uses Easystair?

Easystair is used by individuals and professionals.

Is payment secure?

Online payment is handled by Stripe, a secure online payment infrastructure used by millions of online businesses worldwide.

Will my Premium license be renewed automatically?

To avoid any surprises, licenses are not renewed automatically.

Once your license has expired, you can renew it in your account.

What is your refund policy?

Licenses are eligible for a refund if requested up to 48 hours after your payment is processed and if you haven't exported your project. We believe this is a fair solution.

We do not offer any partial or prorated refunds after this period.

We ask you to try the free version before purchasing to ensure that Easystair suits you and meets your needs.

Please write to us at the following address to make your refund request: contact@easystair.net

How to benefit from updates?

Updates are automatic. Your Premium account thus always benefits from the latest Easystair features.

Usage

What types of staircases are possible?

Easystair allows you to design straight staircases, quarter-turn staircases, double quarter-turn staircases, half-turn staircases, spiral staircases, and alternating tread staircases.

Does Easystair allow for creating stringers and guardrails?

Easystair does not allow for directly creating the stringers and guardrails of your staircase but offers assistance tools for their creation.

Creating sectional views allows for knowing the width of the steps on a defined section line. You can thus trace your stringers and guardrails easily.

Exporting in DXF, OBJ, or STL allows for tracing these elements on a 2D or 3D software.

What method is used for step balancing?

Balancing is calculated according to the string method, the most widespread method for balancing a staircase.

How to open DXF files?

Many software programs allow opening and modifying DXF files.

Here is a list of the most popular software:

  • LibreCAD (free)
  • AutoCAD
  • DraftSight
  • QCAD

How to open OBJ and STL files?

Many software programs allow opening and modifying OBJ or STL files.

Here is a list of the most popular software:

  • FreeCAD (free)
  • Solidworks
  • Autodesk Fusion 360
  • Onshape

The free software Online 3D Viewer allows opening and taking measurements of your 3D file.

The free software Paint 3D allows visualizing and customizing your 3D file.